The fastest route to the editorial team is e-mail at [email protected]. For questions about a specific review, add the slug of the page you are writing about so we can trace the version you have read. For telephone contact during UK office hours (Monday to Friday, 9:30 to 17:30), call +44 (0)113 733 5401. Postal correspondence goes to 76 Wellington Street, Leeds LS1 6DH.
If an e-mail bounces, the fallback is the postal address: a letter marked for the editorial attention of Alan Fairhurst at 76 Wellington Street, Leeds LS1 6DH reaches the desk within two UK second-class working days. For urgent corrections — a wrong licence number or a bonus percentage that has changed overnight — the telephone line is the fastest route and the editorial duty mobile is answered during office hours on the number listed above. Mail that reaches us outside office hours sits in the editorial inbox until the next morning, and we do not have an auto-responder because the volume is low enough to be answered by hand. Readers who prefer to write in Welsh or in another UK language are welcome to do so; the inbox is monitored by both editors and we will arrange a translation when needed. If a message is time-sensitive — a bonus percentage that changed between the morning cup of tea and the deposit — please mark the subject line 'Urgent' and the duty editor will see the message within the hour.
We cannot open or verify an account at Kongslots, chase a pending withdrawal, cancel a deposit, apply a bonus code, lift a self-exclusion or recover a lost password. All of those actions sit with the operator and have to go through the operator's own support channel. Kongslots support is available in-casino live chat and by e-mail; we list the contact details at the bottom of every review.
A short list of things readers often ask that we genuinely cannot help with: lifting a GAMSTOP self-exclusion before its expiry date (only the UK Gambling Commission scheme itself can do this, after the fixed cooling-off window has elapsed); recovering funds from an unlicensed operator (the UK Financial Ombudsman does not cover gambling losses, so there is no appeal route we can escalate to on your behalf); and reversing a KYC rejection (that is the operator's own compliance team and we have no visibility into their decision). If a withdrawal is pending beyond the operator's advertised window, the UK Gambling Commission has a formal complaints route through alternative dispute resolution (ADR) providers listed on gamblingcommission.gov.uk — that route is open to any UK player and is faster than it looks, with most cases closed inside eight weeks. We can point readers at the ADR link but we cannot represent a reader before the ADR provider.
For press and media enquiries — interviews with the editor, comment on UK Gambling Commission changes, data requests for industry stories — write to [email protected] with 'Media' in the subject line. We respond to vetted outlets within two working days. We do not pay for coverage and we do not accept sponsored articles on this site. We also respond to data requests from academic researchers studying UK gambling behaviour. Those requests go to the same inbox with 'Research' in the subject line. We publish aggregated figures only — no reader-level data leaves the office.
We read every message. First reply usually arrives within one working day for editorial corrections and within two working days for everything else. If your query reaches us during a UK bank holiday weekend, expect a reply on the next working day. If you have not had a reply within five working days, resend the message with 'Chaser' in the subject line — occasionally our filter marks mail from new addresses as spam.
During the UK summer holiday weeks in August the response times slow to three working days because the editorial team is on leave in rotation. We put a banner at the top of the contact page in advance to make the slower cadence obvious. Outside those weeks we aim for one working day on editorial corrections and two working days on everything else, and in practice we hit those targets on nine messages out of ten. Readers often ask whether we offer a telephone call-back for complex corrections: the answer is yes, on request, during the Monday-to-Friday afternoon window of 14:00 to 17:00 UK time. The call-back is free, lasts up to twenty minutes and is used to clarify the facts behind a correction rather than to debate the editorial judgement.